Warranty Policy

1. Limited Warranty Coverage

This warranty applies only to products purchased directly from Barvati and is extended only to the original purchaser. Barvati warrants that our HVAC refrigerant products will be free from manufacturing defects and will arrive in good condition when shipped according to our standard procedures.

This limited warranty is provided in addition to any manufacturer warranties that may apply to specific products. The terms of this warranty are designed to provide clear, fair protection while maintaining the safety standards required for refrigerant products in the HVAC industry.

2. Warranty Period and Coverage Scope

The warranty period for claiming a manufacturing defect or shipping error is 30 days from the date of delivery as confirmed by the shipping carrier's delivery receipt. This timeframe ensures product safety, regulatory compliance, and allows sufficient time for inspection and identification of covered issues.

Coverage is limited to products that remain in their original, factory-sealed condition with all manufacturer labels, safety seals, and certification markings intact. Products must not have been opened, used, installed, or tampered with in any way to maintain warranty eligibility.

Any claims made after the 30-day period will not be eligible under this warranty due to safety regulations governing refrigerant products and industry standards for handling hazardous materials.

3. What Is Covered Under Warranty

Manufacturing Defects: Products that are confirmed to be defective due to manufacturing flaws that affect functionality, safety, or performance standards. This includes defects in materials, workmanship, or production processes that occurred before shipment from our facility.

Shipping Damage: Products that arrive damaged or were damaged during transit due to carrier mishandling, inadequate packaging protection, or shipping-related incidents. Damage must be reported within 24 hours of delivery with photographic evidence.

Incorrect Shipments: Products that were shipped incorrectly due to our error in order processing, including wrong product models, incorrect quantities, or products that do not match the confirmed order specifications.

All covered warranty claims will be resolved through replacement of the defective product with an identical or equivalent product, or by issuing a full refund to the original payment method, at Barvati's sole discretion.

4. What Is Not Covered Under Warranty

Customer-Related Damage: Damage resulting from improper storage, handling, transportation, or use by the customer after delivery. This includes damage from exposure to extreme temperatures, contamination, or failure to follow storage guidelines.

Installation Issues: Damage caused by accidents, misuse, negligence, or installation by non-certified technicians. Improper installation practices or failure to follow manufacturer installation procedures void warranty coverage.

Opened or Used Products: Products that have been opened, used, installed, or are not in their original, factory-sealed condition. Once refrigerant containers are opened, safety and contamination concerns prevent warranty coverage.

Packaging Cosmetics: Cosmetic issues with packaging that do not affect the product's integrity, functionality, or safety. Minor packaging wear, scuffs, or aesthetic imperfections are not covered unless they indicate underlying product damage.

Normal Wear and Environmental Factors: Damage from normal wear and tear, environmental conditions, corrosion, or deterioration over time. Force majeure events, natural disasters, and acts of third parties are excluded from coverage.

5. Warranty Claim Process

Step 1 - Contact Us Promptly: You must contact our customer service team within the 30-day warranty period. Email us at support@barvati.com or call us at +1 (737) 283-2824. Early reporting ensures the best possible resolution and maintains warranty eligibility.

Step 2 - Provide Documentation: Please provide your order number, detailed description of the issue or defect, and clear photographic or video evidence of the problem. Include images of product labels, packaging, and any visible defects to expedite the evaluation process.

Step 3 - Claim Evaluation: Our technical team will evaluate your claim based on the information provided. We may require additional information, photographs, or request that the product be returned for inspection. Evaluation typically takes 24-48 hours for most claims.

Step 4 - Resolution: Approved claims will be resolved through product replacement or refund processing. We will coordinate return shipping for defective products and arrange delivery of replacement items or process refunds according to your preference.

6. Remedy and Resolution Options

If a warranty claim is determined to be valid and covered by this warranty, Barvati will, at our sole discretion, provide one of the following remedies. This remedy represents the sole and exclusive resolution available to the customer under this warranty policy.

Product Replacement: Replace the defective product with an identical product at no cost to you. If the original product is no longer available, we will provide a comparable or upgraded equivalent that meets or exceeds the original specifications.

Full Refund: Issue a complete refund to your original payment method, including the purchase price and original shipping charges if the issue was due to our error. Refunds are processed within 5-10 business days after claim approval.

Replacement products carry the same warranty terms as the original product, with the warranty period starting from the delivery date of the replacement item. All warranty documentation and proof of purchase transfer to replacement products.

7. Return and Inspection Procedures

When warranty claims require product return for inspection, we will provide a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Products must be returned in secure packaging to prevent damage during transit.

For hazmat products, we will provide specific packaging and shipping instructions to ensure compliance with DOT regulations. Return shipping costs for warranty-covered items are paid by Barvati, while customers are responsible for packaging products securely.

Returned products undergo thorough inspection by our quality control team and may be tested by manufacturer representatives to verify warranty claims. Inspection results and resolution decisions are communicated to customers within 3-5 business days of receipt.

8. Manufacturer Warranty Coordination

Many products sold by Barvati also carry manufacturer warranties that may provide additional or extended coverage beyond our limited warranty. We will coordinate with manufacturers when beneficial to provide the best possible resolution for customers.

When both our warranty and manufacturer warranty apply, we will pursue the option that provides the fastest resolution and best outcome for the customer. This may involve direct manufacturer replacement, repair services, or extended warranty coverage.

Manufacturer warranty terms, conditions, and procedures may differ from our warranty policy. We will provide manufacturer warranty documentation and contact information to help customers understand all available protection options.

9. Safety and Regulatory Compliance

All warranty procedures comply with EPA regulations governing refrigerant handling, DOT requirements for hazardous materials transportation, and industry safety standards. These regulations influence warranty terms to ensure safe handling throughout the warranty process.

Warranty coverage is designed to maintain the integrity of refrigerant products and prevent contamination, mixing, or other safety hazards. Opened or compromised products cannot be accepted for warranty return due to environmental and safety regulations.

Customers are responsible for following proper handling and storage procedures to maintain warranty eligibility and ensure safety compliance throughout the warranty period.

10. Commercial and Bulk Order Warranties

Commercial customers and bulk order purchasers may have modified warranty terms negotiated at the time of sale. These terms will be clearly documented in purchase agreements and may include extended coverage periods or enhanced support services.

Large orders may qualify for on-site inspection services, expedited replacement processing, or direct manufacturer coordination to minimize business disruption during warranty claim resolution.

Commercial warranty terms supersede standard warranty provisions where specifically negotiated and documented in purchase agreements or commercial service contracts.

11. Limitation of Liability and Disclaimer

This limited warranty is the only warranty provided by Barvati. We disclaim all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose to the maximum extent permitted by law.

We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use our products, including but not limited to loss of profits, business interruption, or equipment damage.

Our total liability under this warranty is limited to the purchase price of the product. Some jurisdictions do not allow limitation of implied warranties or exclusion of consequential damages, so these limitations may not apply in all areas.

12. Warranty Transfer and Assignment

This warranty is non-transferable and applies only to the original purchaser who bought the product directly from Barvati. Warranty coverage does not transfer to subsequent owners, even if products remain unopened and in original condition.

Proof of purchase from Barvati is required for all warranty claims. This includes order confirmation, invoice, or receipt showing the purchase date, product details, and customer information matching the warranty claim.

Products purchased from unauthorized resellers, distributors, or third-party sellers are not covered under this warranty policy and must rely on any warranties provided by the actual seller.

13. Warranty Record Keeping and Documentation

Customers should retain all purchase documentation, including order confirmations, invoices, shipping receipts, and product documentation for warranty reference. Digital copies are acceptable and recommended for easy access during warranty claims.

We maintain comprehensive records of all warranty claims, resolutions, and customer communications to ensure consistent service and track product quality trends. These records help improve our products and warranty procedures over time.

Warranty documentation for replacement products includes updated warranty periods and maintains the chain of coverage for ongoing protection under applicable terms.

14. Contact Information for Warranty Support

Our warranty support team is trained to handle all types of warranty claims efficiently and fairly. We are committed to providing excellent customer service and resolving warranty issues promptly to minimize any inconvenience to our customers.