Return & Refund Policy

1. Return Policy Overview

At Barvati, we stand behind the quality of our products and are committed to customer satisfaction. Our return policy provides protection for manufacturing defects and shipping errors while maintaining the safety and integrity standards required for HVAC refrigerant products.

This return policy applies only to products purchased directly from Barvati and is extended exclusively to the original purchaser. Returns are subject to the terms and conditions outlined in this policy and must be initiated within the specified timeframe from the date of delivery.

2. Return Eligibility and Timeframe

Products are eligible for return within 30 days of the delivery date for the following reasons: confirmed manufacturing defects, products that arrive damaged during shipping, or products that were shipped incorrectly due to our error in order fulfillment.

All returned products must be in their original, unopened, factory-sealed condition with all original packaging, documentation, labels, and accessories included. Products that have been opened, used, installed, or tampered with in any way are not eligible for return due to safety regulations governing refrigerant products.

The 30-day return period begins on the date of delivery as confirmed by the shipping carrier's delivery receipt. Returns initiated after this period will not be accepted under any circumstances, as this timeframe ensures product safety and regulatory compliance.

3. Return Authorization Process

A Return Merchandise Authorization (RMA) number is required before shipping any products back to our facility. To request an RMA, contact our customer service team at +1 (737) 283-2824 or email support@barvati.com within the 30-day return window.

When requesting an RMA, please provide your order number, detailed description of the issue or reason for return, and clear photographic evidence if the return is due to damage or defect. Our team will review your request and issue an RMA number if the return qualifies under our policy.

RMA numbers are valid for 10 days from the date of issue. Products must be shipped back to our facility within this timeframe using the RMA number clearly marked on the outside of the package. Returned products without a valid RMA number will be refused and returned to sender.

4. Acceptable Reasons for Returns

Manufacturing Defects: Products that fail to meet manufacturer specifications or contain confirmed manufacturing flaws that affect functionality, safety, or performance. Documentation or evidence of the defect may be required for processing.

Shipping Damage: Products that arrive damaged due to mishandling during transit, inadequate packaging, or carrier negligence. Damage must be reported within 24 hours of delivery with photographic evidence of both the product and packaging.

Incorrect Shipment: Products that were shipped incorrectly due to our error in order processing, picking, or fulfillment. This includes wrong product models, incorrect quantities, or products not matching the confirmed order details.

Returns for buyer's remorse, change of mind, ordering incorrect products, compatibility issues, or failure to verify product specifications before purchase are not covered under this policy and will not be accepted.

5. Non-Returnable Items

Due to safety regulations and industry standards for refrigerant products, certain items cannot be returned under any circumstances. These include any products that have been opened, used, or are no longer in their original factory-sealed condition.

Custom orders, special orders, or products modified to customer specifications cannot be returned. Products with damaged or missing original manufacturer labels, safety seals, or certification markings are also non-returnable.

Refrigerant containers that show any signs of tampering, pressure loss, contamination, or exposure to unauthorized conditions cannot be accepted for return due to EPA regulations and safety requirements governing hazardous materials.

6. Return Shipping and Packaging Requirements

Customers are responsible for return shipping costs unless the return is due to our error (incorrect shipment) or a confirmed manufacturing defect. Products must be packaged securely using appropriate materials to prevent damage during transit.

We strongly recommend using the original manufacturer packaging whenever possible. If original packaging is not available, products must be packaged in a sturdy box with adequate cushioning material to prevent movement and damage.

Hazmat products must be returned in compliance with DOT shipping regulations. Our customer service team will provide specific packaging and shipping instructions for regulated materials. Use of unauthorized shipping methods for hazmat returns may result in rejection of the return.

Return shipments must include a copy of the original invoice, the RMA number, and any documentation related to the return reason. Products should be shipped via a trackable method with signature confirmation to ensure safe delivery to our facility.

7. Inspection and Processing

All returned products undergo thorough inspection upon receipt at our Austin facility. Our quality control team verifies that products meet return policy requirements, including condition, completeness, and compliance with safety standards.

The inspection process typically takes 3-5 business days from receipt. Products that do not meet return criteria will be returned to the customer at their expense, along with documentation explaining the rejection reason.

For returns involving claimed defects, our technical team may conduct additional testing or work with the manufacturer to verify the issue. This extended evaluation may require additional processing time, and customers will be notified of any delays.

8. Refund Processing and Methods

Approved returns will be processed for refund within 5-10 business days after inspection is completed. Refunds are issued to the original payment method used for the purchase and cannot be redirected to alternative payment methods or accounts.

Credit card refunds typically appear on statements within 3-5 business days after processing, depending on the issuing bank. ACH or bank transfer refunds may take 5-7 business days to appear in the account. Customers will receive email confirmation when the refund has been processed.

The refund amount includes the purchase price of the returned products and original shipping charges (if the return is due to our error). Return shipping costs paid by the customer are not refunded unless the return is due to manufacturing defect or our error.

9. Restocking Fees and Charges

Restocking fees do not apply to returns due to manufacturing defects, shipping damage, or our errors in order fulfillment. These returns are processed at no cost to the customer as part of our quality guarantee.

For returns that are accepted outside of standard return reasons (subject to management approval), a restocking fee of 15% may apply to cover inspection, repackaging, and administrative costs. This fee will be clearly communicated before the return is authorized.

Products that are returned without proper authorization, damaged during return shipping due to inadequate packaging, or found to be incomplete may be subject to additional charges for inspection, repackaging, or disposal fees.

10. Exchanges and Replacements

Product exchanges are available for manufacturing defects or shipping damage. We will replace defective products with identical models when available, or offer a comparable alternative if the original product is discontinued.

Exchanges are processed after the original product is received and inspected. Replacement products are shipped at no charge to the customer for warranty-covered exchanges. Expedited shipping may be available for critical orders at customer request.

For incorrect shipments due to our error, we will arrange for pickup of the incorrect products and ship the correct items simultaneously when possible. This minimizes downtime and ensures customers receive the products they originally ordered.

11. Warranty Coordination

Returns for manufacturing defects are processed in coordination with our warranty policy to ensure customers receive appropriate coverage. Products may be eligible for direct manufacturer warranty coverage in addition to our return policy protection.

When both policies apply, we will pursue the option that provides the best outcome for the customer, whether through our return process or manufacturer warranty claims. Our team will handle coordination with manufacturers to minimize customer effort.

Warranty documentation and proof of purchase are preserved for all returned products to maintain coverage for replacement items and ensure continued protection under applicable warranty terms.

12. Special Circumstances and Exceptions

In rare cases involving product recalls, safety alerts, or regulatory changes affecting product legality, special return provisions may apply beyond the standard 30-day timeframe. Customers will be notified directly of any such circumstances.

Large orders, commercial accounts, or bulk purchases may have modified return terms negotiated at the time of sale. These terms will be clearly documented in the purchase agreement and supersede the standard return policy.

Emergency situations affecting customer operations may qualify for expedited return processing or alternative resolution options. Contact our customer service team to discuss urgent requirements and available accommodations.

13. Customer Responsibilities

Customers are responsible for inspecting products immediately upon delivery and reporting any issues within the specified timeframes. Delayed reporting may affect eligibility for returns or warranty coverage.

Proper storage and handling of products before return is required to maintain eligibility. Products must be kept in appropriate environmental conditions and protected from contamination, damage, or tampering.

Customers must provide accurate and complete information when requesting returns, including detailed descriptions of issues and supporting documentation. False or misleading information may result in denial of return requests.

14. Contact Information for Returns

Our customer service team is trained to assist with return questions, RMA requests, and resolution of product issues. We are committed to providing fair and prompt service for all return-related inquiries.