Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how Barvati ("we," "our," or "us") collects, uses, shares, and protects your personal information when you visit our website, make purchases, or interact with our services. This policy applies to all users of our website and customers of our products and services.

We are committed to transparency in our data practices and compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant data protection regulations. By using our website or services, you acknowledge that you have read and understand this Privacy Policy.

2. Information We Collect

Personal Information: We collect personal information that you voluntarily provide to us, including your name, email address, phone number, billing address, shipping address, and payment information when you create an account, place orders, or contact customer service.

Business Information: For commercial customers, we may collect business names, tax identification numbers, professional licenses, and other information necessary for B2B transactions and compliance with industry regulations.

Technical Information: We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring website, pages viewed, and the dates and times of your visits through cookies and similar technologies.

Communication Data: We retain records of communications between you and our customer service team, including emails, phone calls, and chat sessions, to provide support and improve our services.

3. How We Use Your Information

Order Processing and Fulfillment: We use your personal and payment information to process orders, arrange shipping, handle returns, and provide customer support related to your purchases of HVAC refrigerant products.

Account Management: We use your information to create and maintain your customer account, provide access to order history, save preferences, and facilitate future purchases through our website.

Customer Service: We use your contact information and communication history to respond to inquiries, resolve issues, provide technical support, and improve our customer service processes.

Legal Compliance: We use your information to comply with applicable laws and regulations, including EPA reporting requirements, hazmat shipping regulations, tax obligations, and other legal requirements in the HVAC industry.

Business Operations: We may use aggregated, de-identified information for business analytics, website improvement, inventory management, and other operational purposes that do not identify individual users.

4. Information Sharing and Disclosure

Service Providers: We share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, providing shipping services, and supporting our business operations. These providers are contractually bound to protect your information.

Shipping Partners: We share delivery information with shipping carriers and logistics partners to facilitate product delivery. This includes names, addresses, and contact information necessary for successful delivery.

Payment Processors: Payment information is shared with secure, PCI-compliant payment processors to complete transactions. We do not store complete credit card information on our servers.

Legal Requirements: We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction, subject to the same privacy protections outlined in this policy.

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption of sensitive data, secure socket layer (SSL) technology for data transmission, and regular security assessments.

Access to personal information is restricted to authorized employees and service providers who need the information to perform their job functions. All personnel with access to personal data receive privacy and security training and are bound by confidentiality agreements.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents and notifying affected users as required by law.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and improve our services. Cookies are small text files stored on your device that help us recognize you on return visits.

Essential Cookies: These cookies are necessary for basic website functionality, including shopping cart operation, secure login, and order processing. These cookies cannot be disabled without affecting website functionality.

Analytics Cookies: We use analytics cookies to understand how visitors interact with our website, which pages are most popular, and how we can improve user experience. This information is collected in aggregate and does not identify individual users.

Preference Cookies: These cookies remember your choices and preferences, such as language settings, shipping preferences, and customized display options to enhance your user experience.

You can control cookie settings through your browser preferences, but disabling certain cookies may limit website functionality. Most browsers allow you to view, manage, and delete cookies, and we respect your choices regarding cookie preferences.

7. Your Privacy Rights

Access Rights: You have the right to request access to the personal information we hold about you, including the categories of information collected, sources of information, and purposes for processing.

Correction Rights: You may request correction of inaccurate or incomplete personal information. You can update account information directly through your customer account or by contacting our customer service team.

Deletion Rights: Subject to legal and business requirements, you may request deletion of your personal information. Some information may be retained for legal compliance, warranty purposes, or legitimate business needs.

Portability Rights: You may request a copy of your personal information in a structured, machine-readable format for transfer to another service provider, where technically feasible.

Opt-Out Rights: You may opt out of marketing communications at any time using the unsubscribe link in emails or by contacting customer service. Essential service communications related to your account or orders cannot be disabled.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information and its purpose.

Account Information: Customer account information is retained while your account remains active and for a reasonable period afterward to facilitate future purchases and provide customer support.

Transaction Records: Order and payment information is retained for accounting, tax, warranty, and legal compliance purposes, typically for seven years from the transaction date or as required by applicable law.

Communication Records: Customer service communications are retained for quality assurance and training purposes, typically for two years unless longer retention is required for legal or business reasons.

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.

9. Third-Party Services and Links

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Barvati. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices or content.

We integrate with trusted third-party services for payment processing, shipping, analytics, and other business functions. These services have their own privacy policies, and we encourage you to review them before providing personal information.

Social media plugins or sharing features may allow third-party services to collect information about your browsing activities. We recommend reviewing the privacy policies of social media platforms before using sharing features.

10. Children's Privacy

Our website and services are intended for businesses and individuals aged 18 and older. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected personal information from a child under 13, we will promptly delete such information.

Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can take appropriate action to remove the information from our systems.

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, including the United States where our servers are located. These countries may have different data protection laws than your country.

When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information, including contractual protections, adequacy decisions, or other approved transfer mechanisms.

By using our services, you acknowledge and consent to the transfer of your information to the United States and other countries for processing in accordance with this Privacy Policy.

12. California Privacy Rights (CCPA)

California residents have additional privacy rights under the California Consumer Privacy Act (CCPA). These rights include the right to know what personal information is collected, the right to delete personal information, the right to opt-out of sales, and the right to non-discrimination.

We do not sell personal information to third parties for monetary consideration. If our practices change, we will update this policy and provide appropriate notice and opt-out mechanisms as required by law.

To exercise your CCPA rights, contact us using the information provided in this policy. We will verify your identity before processing requests and respond within the timeframes required by law.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a revised effective date and notify users of material changes.

For significant changes that materially affect how we collect, use, or share your personal information, we will provide additional notice through email or prominent website notification before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after policy updates constitutes acceptance of the revised terms.

14. Contact Information and Data Protection Officer

If you have questions about this Privacy Policy, need to exercise your privacy rights, or want to file a complaint about our data practices, please contact us using the information below. We are committed to addressing your privacy concerns promptly and thoroughly.